Dr Hüseyin Güngör is a lecturer at the University of Amsterdam Business School and an international consultant with complex problem-solving skills gained at McKinsey & Company.

 

Currently, he is exploring Artificial Intelligence in Customer Experience, Strategy and Marketing.

 

Previously, Hüseyin was a global expert for service operations and customer experience at McKinsey & Company. He also worked as director of customer experience at EY VODW, a strategy and marketing consultancy with a team of 100+ consultants, based in The Netherlands.

 

Prior to consulting he was an investment and retail banker for Demirbank (HSBC), marketing manager for Philips, and head of savings accounts & call centre for DHB Bank.

 

Dr Hüseyin Güngör received his PhD degree in Business Studies and his Master’s degree in International Relations, both from the University of Amsterdam.

Huseyin Gungor

Experience

Lecturer

University of Amsterdam

Director of Customer Experience

VODW

Global Expert Service Operations & Customer Experience

McKinsey & Company

Founder & Chief Customer Officer

Emotional Loyalty Consulting

Visiting Researcher in Business Studies / Marketing

University of Amsterdam

Head of Savings Acc. & Call Centers

DHB Bank

Marketing Manager

Philips Lighting

Manager

HSBC

Associate

DHB Bank

Education:

University of Amsterdam

PhD; Business Studies

 

University of Amsterdam

Master's ; Politics & International Relations

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Volunteer Experience:

 

Member of the Advisory Council

Harvard Business Review

 

Member of the Advisory Panel of Executives

The Wharton School

 

Jury Member

NCCA - Nationale Contact Center Awards

ACADEMY

 

IFRS

Media Law

Financial Modeling

ACCOUNTING

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IFRS implementation

HR Services

 

Recruitment Services

HR Outsourcing

LEGAL SERVICES

 

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Legal Opinion

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